Shipping policy

Last updated: 29 July 2026

Thank you for shopping with Magdalene Bloom. This policy explains how we process and deliver merchandise orders.

Weekly dispatch schedule

We currently pack and dispatch orders once per week. This means it may take up to seven calendar days for your order to leave us.

Orders placed after the current week’s packing cut-off will be included in the following weekly dispatch.

During particularly busy launches, holidays or exceptional circumstances, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Delivery times

Delivery estimates begin when your order has been dispatched, not when it was placed.

Typical UK delivery estimates after dispatch are:

Standard tracked delivery: approximately 2–4 working days

These are estimated delivery times and are not guarantees. Bank holidays, severe weather, carrier disruption and deliveries to some postcode areas may cause delays.

Purchasing an express delivery service shortens the carrier’s journey time but does not change our weekly processing and dispatch schedule unless priority dispatch is specifically stated at checkout.

Shipping charges

Shipping costs are displayed at checkout before payment and are based on the available delivery service, destination and order details.

Shipping is not included in the product price unless an offer expressly states that free delivery applies.

Tracking

Where tracking is available, you will receive a dispatch confirmation containing your tracking details. Tracking information can sometimes take a short time to update after the parcel has been handed to the carrier.

International delivery

International delivery is available only to destinations for which a shipping option appears at checkout.

International delivery times vary by destination and can be affected by customs processing. Any estimated delivery time begins after dispatch.

International orders may be subject to import VAT, customs duties, handling charges or other fees imposed by the destination country. Unless checkout expressly states that these charges have been collected, the recipient is responsible for paying them.

We cannot undervalue an order or declare a commercial purchase as a gift on customs documentation.

Incorrect delivery addresses

Please check your delivery address carefully before submitting your order.

If you notice an error, contact kelly@biglovegroup.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned to us because the address provided was incorrect or incomplete, we may require payment of a new delivery charge before sending it again.

Missing or delayed orders

If your tracking has not updated, or your order has not arrived within the expected delivery window, contact kelly@biglovegroup.com with your order number.

We will investigate the shipment with the delivery provider. Where a parcel is confirmed as lost, we will provide an appropriate replacement or refund. Your statutory rights are not affected.

If tracking shows that an order has been delivered but you cannot locate it, please check any nominated safe place and ask members of your household or neighbours before contacting us.

Damaged deliveries

Please contact us promptly if your order arrives damaged. Include your order number and photographs of the item and packaging so that we can investigate and provide an appropriate remedy.

Pre-orders

Products sold as pre-orders may have a different processing or estimated dispatch date. Any applicable date or timeframe will be displayed on the product page before purchase.

If a pre-order and an available product are purchased together, they may be dispatched together when the pre-order becomes available unless stated otherwise.