Refund policy

Last updated: 29 July 2026

We hope you love your Magdalene Bloom merchandise. If something isn’t right, the following policy explains how returns and refunds work. Nothing in this policy affects your statutory consumer rights.

Change-of-mind returns

If you purchased from us online, you may tell us that you wish to cancel and return your order within 14 days of receiving it. If an order arrives in separate deliveries, the 14-day period starts when you receive the final item.

After notifying us, you must return the item within a further 14 days.

To request a return, email kelly@biglovegroup.com with your order number and the item you wish to return. We will then provide the return address and instructions.

Your cancellation request takes effect when you send us a clear statement that you wish to cancel. It does not depend upon prior approval from us.

Condition of returned items

You may inspect or try on an item as you would in a shop. Returned merchandise should be:

Unworn other than for trying on
Unwashed and unaltered
Returned with its original tags, accessories and packaging where reasonably possible

We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.

Return postage

For change-of-mind returns, you are responsible for arranging and paying for return postage. We recommend using a tracked service and retaining proof of postage, as the returned item remains your responsibility until it reaches us.

Please contact us before sending a return. We will provide the appropriate return address after receiving your request.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where legally required, we will cover reasonable return costs and provide an appropriate refund, replacement or other remedy.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been processed.

Eligible refunds will be made to the original payment method. We may withhold the refund until we receive the returned goods or evidence that they have been sent back.

Refunds will be processed within 14 days of receiving the returned goods or acceptable evidence of their return.

When an entire order is cancelled under your statutory cancellation rights, we will also refund the cost of our least expensive standard delivery option. Additional amounts paid for express or premium delivery are not refundable beyond the standard-delivery amount.

Your bank or payment provider may require additional time to display the refund.

Faulty or incorrect products

Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, incorrect or materially different from its description.

This policy does not limit any rights you have under the Consumer Rights Act 2015 or other applicable consumer legislation.

Personalised products

Where permitted by law, genuinely personalised or custom-made goods cannot be returned simply because you have changed your mind. This exception does not affect your rights if the product is faulty, damaged, incorrect or not as described.

Standard merchandise, limited-edition products, sale products and pre-signed products are not automatically treated as personalised goods.